About the role
Help our customers turn their Data & AI ambitions into measurable results. You bring structure to delivery, keep customer value in focus, and work directly with the founders to shape how Helixiora helps its customers succeed.
Many companies are exploring AI. Fewer manage to turn it into lasting business value. At Helixiora, we help them take that step. We connect business priorities to Data & AI solutions that deliver measurable value and can be deployed in a scalable, secure and manageable way.
We are looking for a Project & Customer Success Manager – Data & AI. You take day-to-day ownership of a portfolio of projects and customers, connecting the customer with the delivery team. You make sure agreements are clear, priorities are right, risks are discussed early, and we deliver what we promise.
You look beyond planning and delivery, tracking whether solutions are actually used and create value. Working closely with Helixiora’s founders, you help further develop our approach to project management, customer success and delivery.
What you’ll do
- Translate customer goals into clear delivery priorities.
- Guide projects and customer engagements from start to delivery.
- Manage timelines, scope, budget, capacity and dependencies.
- Be the primary contact for day-to-day customer communication.
- Communicate proactively about progress, risks and next steps.
- Help the delivery team maintain focus and priorities.
- Ensure we deliver what was agreed and realise value.
- Track adoption, usage and customer satisfaction.
- Identify new opportunities and needs within existing customers.
- Work with the founders to further professionalise our delivery.
Working with the technical team
You do not need to be a developer or Solution Architect. You do need to understand enough of what we build to ask the right questions, recognise dependencies and explain decisions to customers. Our technical professionals safeguard technical quality. You safeguard the connection between: business objective → delivery → adoption → results.
What you bring
- You live and work in the Netherlands.
- You have excellent written and spoken Dutch.
- You have experience in project management, consultancy, implementation management or customer success.
- You can oversee multiple customer engagements at once.
- You communicate clearly and move easily between customers, management and technical teams.
- You take ownership and show initiative.
- You have commercial awareness and business understanding.
- You have an affinity for technology, Data & AI and automation.
- You focus on customer outcomes, not only project completion.
Nice to have
Experience in IT consultancy, software, Data & AI, managed services, software implementations, change management or customer success.
Room to grow
We welcome different levels of experience. You can join as an experienced Project or Customer Success Manager and gradually take on more delivery responsibility. If you already have broader consultancy, delivery or customer ownership experience, you can take on a wider role from the start. The position can grow towards Delivery Lead or a broader customer leadership role.
What we offer
- €36,000–€75,000 gross per year, based on a 40-hour week.
- 32–40 hours per week.
- Remote-first working within the Netherlands.
- Flexible working hours.
- A laptop of your choice.
- Access to relevant AI tools and software.
- Unlimited paid leave.
- NS Business Card and mileage reimbursement.
- A quarterly Helixiora Connect team offsite.
- Direct collaboration with the founders.
- Plenty of room to make a difference, with little bureaucracy.
We currently do not offer a company car or an employer pension scheme.
About Helixiora
Helixiora helps startups, scale-ups and small and medium-sized businesses turn Data & AI initiatives into measurable business value that is scalable, secure and under control. We combine business knowledge with expertise in Data & AI engineering, strategy, cloud infrastructure and business transformation.
We start with what an organisation wants to achieve. We then help customers build the data foundations, AI solutions, skills and ways of working they need. We work alongside their people to make sure solutions become part of the organisation.
Our ambition is to build knowledge and capability within our customers’ own organisations. For us, AI is only successful when a customer sees tangible results.